Frequently Asked Questions…..

 

What do you treat?

Somatic dysfunction. This is a term to describe structures in the body that are not moving as they should.

 

Do you treat all ages?

Yes.  At Footprints therapy I treated all ages from infant to elderly, and continue to do so.

 

How do you assess and treat?

Osteopathy is a manual therapy so I use my hands to assess and treat. The four main pillars of Osteopathy include myofascial release, joint normalization, visceral manipulation and osteopathy in the cranial field (sometimes called cranial-sacral therapy).

 

Do you guarantee results?

No. I treat the somatic dysfunction that I assess in your body.  If the somatic dysfunction is causing or contributing to your symptom(s) then we see improvements, or resolution.

 

How quickly can I expect to see results?

If Osteopathy is able to help you then I typically expect to see results that are meaningful to you within the initial treatment plan (i.e. 4-6 treatments).

 

How do I book appointments with you?

Please click on my “APPOINTMENTS” tab to take you to my “Jane” booking software site. “Jane” requires you to select a username and password.  If you are booking for multiple people then you will need to create a separate username for each individual.  You may use the same password for each individual, if you wish. You will then have access to my schedule and be able to book available appointments.  “Jane” is a well established booking application that is commonly used by practitioners and complies with privacy and security requirements.

 

How many appointments should I book, and how often?

On average an initial treatment plan is 5 appointments, assuming treatment is indicated.  These appointments are typically booked 1-3 weeks apart. For an acute injury or flare up, treatment may be applied 2-3 times/week.

 

How long are your appointments?

Initial and follow up appointments are both 55 minutes in length.

 

Can I book multiple appointments at once?

Yes, you can book up to 6 appointments in advance.

 

Do you refer to other practitioners?

Yes. My initial and follow up appointments include screening for required or recommended referrals.

 

How do you handle cancellations?

If you need to cancel an appointment please do it in my online booking system as soon as possible.  If there is less than 24 hours notice then you will need to contact me directly (i.e. phone or e-mail).

 

Do you have a cancellation or missed appointment fee?

Yes, if there is less than 24 hours notice, or a missed appointment with no notice.

 

What should I wear during an appointment?

Comfortable clothing that allows you to move easily.

 

When is payment due?

Payment is due at the end of each appointment.

 

What types of payment do you accept?

Cash, cheque or credit card. E-transfer may be arranged for debit payment.

 

Do I get an invoice?

Yes, an invoice is automatically e-mailed to you at the time of payment.  It contains the information that you will require to submit for reimbursement, assuming you have coverage for this therapy.

 

If you have other questions please feel free to e-mail me at kstocker@rogers.com.